Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment. Email us at email@example.com:
If you need to mail something back to us our address is 1601 Tionia Road, New Smyrna Beach, Florida 32168
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. A gift certificate will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.