Frequently Asked Questions
As a small company our training requires us to try to resolve any questions or issues by email or text message communication, as we do not have a call center. In the event your issue can't be resolved by email or messaging we will escalate your ticket and request a call back for you.
Hello, decaf means no caffeine as it's a standard widely accepted by the decaf coffee community. On average, an 8-ounce (236-ml) cup of decaf coffee contains up to 7 mg of caffeine, whereas a cup of regular coffee provides 70–140 mg . 7mg should not be enough caffeine to cause you any reaction? But that would need to be a personal thing, as I can't advise you on how you react to tiny amounts of coffee caffeine. Hope this helps.
Below are the highlighted items categories that use "Natural Flavors". If the items is not listed below, the flavor may contain artificial and natural flavors.
- Acai Berry All Types
- Almond All Types
- Amaretto All Types
- Natural Baklava All Types
- Banana Foster All Types
- Butter Rum All Types
- Caramel Types
- Chocolate All Types
- Chocolate Cherry All Types
- Chocolate Cinnamon Hazelnut All Types
- Cinnamon All Types
- Coconut All Types
- Crème Brulee Types
- Dark Chocolate All Types
- French Vanilla All Types
- Graham Cracker All Types
- Hazelnut Crème All Types
- Jamaican Me Crazy All Types
- Jazzy Java All Types
- Jamaican Me Nuts All Types
- Macadamia Nut All Types
- Maple Crème
- Pecan All Types
These are not the majority of our cups. However, what the issue is is not the shape of the cup, it's the material that we apply to the top of the cup. Some of the specialty items get processed in a small k cup filling machine and we have to use this type of cup. This cup uses a different material for the lid and creates a thickness issue so the needle on your coffee brewer hangs up on the top of the cup. It won't damage your brewer or cause any issues, but yes I do know that sometimes these things can be a pain to get out. We typically don't use these cups on a day-to-day basis but on some of the rare specialty or in small production runs we have to use these to fill orders. Like in your case we have to fill them in the smaller system and use these cups. I hope this explanation helps some and I'm glad you enjoyed the coffee. Please keep in mind we are in process of phasing this system out in the coming months.
We are still doing some construction on the building so it can be hard to locate. If you pull in the parking lot and look ahead to the left side of the building the door is just through the screen porch area. Your order will be just inside the door on the reception desk. We will send you an email as soon as it's ready. 1601 Turnbull Bay Road New Smyrna Beach Florida 32168 ( corner of Turnbull Bay Road and Tionia Road )
You can also pick up your coffee in Port Orange at Aaron Kilman Jewelers Located in the Bealls Plaza at 3761 S Nova Rd # R, Port Orange, FL 32129. They are open 10 to 5.
Remember, we will email you when your order is ready to pick up.
We make coffee to order which typically takes 2-3 days to process from the date of order. This can increase and decrease depending on order volume. Additionally, I see you selected 2nd Day Express. This service is becomes available once your coffee has been roasted and ready for shipment.
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We currently do not have a sample program. Due to shipping cost and the volume of sample request it's just not feasible to accomplish in an economical way for us or the customer.
We do offer a 100% money back guarantee. If you are not completely satisfied with your coffee we will gladly refund your purchase. On a side note, if you take advantage of the $5 off coupon (FIRST5) that will greatly reduce your cost and give you an opportunity to try the coffee at a reduced price.
Hello, here is a sneak peak on how our process works.
Our roasting schedule is :
- Orders placed Monday, Tuesday, Wednesday are Roasted Thursday a.m. shipped Friday.
- Orders placed Thursday, Friday, Saturday, Sunday, are roasted Monday a.m. Shipped Tuesday-Wednesday.
Due to the volume of orders this can change the shipping days. We only offer FedEx ground and USPS First Class and Priority.
All orders are roasted to order, we do not stock coffee. Freshness is the cornerstone of our business, so this is as fast as it can go. In a pinch if you need coffee faster, we offer our products on Amazon, however its not as fresh since they stock the coffee in there warehouse. I hope this helps. Let me know if you have any other questions.
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All of our coffees are roasted to order, as we do not stock coffee. For reference you can use the invoice date of your purchase as the timeframe of when your coffee was roasted. The chart below is a guide for shelf life.
Hello, The best start Is to use a coffee scoop. You can find them here. A level coffee scoop should hold two tablespoons of coffee, which is approximately 10 grams or 0.36 ounces. So you should use two tablespoons or one coffee scoop of ground coffee for every 6 fluid ounces of water. Add more or less coffee to taste.
This is not an exact science, so for example use this as a guide.
For making 6 cups, we recommend 10 Tablespoons or - 60 grams of coffee. For making 8 cups, we think 14 Tablespoons or - 80 grams of coffee is a good starting point. You may need to use more or less coffee, depending on your preferred coffee strength.-